THE number of complaints against Northampton’s water provider has increased, despite the national average dropping.
A report published by watchdog, the Consumer Council for Water, revealed that 19,458 customers complained to Anglian Water between April 2010 and March 2011, 7.6 per cent more than the previous year.
It compared to a national trend which had an overall reduction in grievances with water companies in England for 2010/2011.
The watchdog said it would continue to exert pressure on Anglian Water until the company is brought up to standard.
Steve Grebby, policy manager for the Consumer Council for Water, said: “It is disappointing to see Anglian Water’s customer complaints increasing while the industry average is decreasing.
“It is also true that Anglian is a poorer performing company when compared to other water and sewerage providers in England and Wales, with complaint levels above the industry average.
“We will continue to exert pressure on them to turn the unsecured loans situation around and work with the company to help them match the best.”
John Clare, spokesman from Anglian Water, said: “While the rise in complaints is disappointing, a close examination of the figures reveals two main causes for the increase.
“The first was the very cold winter, which led to a wide range of problems and complaints.
“The second cause relates to our programme bad credit loans of installing water meters in a drive to grow the number of customers with a metered supply and so increase water efficiency.
“We will be looking closely at the reasons for this increase to see if there is anything we might do differently.”
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